BT charged me for more than a year despite landline being dead

The Guardian Business · 10/13/2026, 6:00:18 AM

It is billing £32.99 a month but I have had no functioning phone line since it switched me to Digital Voice I’ve had no landline since May 2025 when BT switched it to Digital Voice. Weeks passed, and each call to BT involved at least an hour waiting on hold and answering security questions before being passed between departments. Eventually, last December, two engineers were sent and discovered that a wire had been severed during the upgrade. They said they needed a cherry picker to reconnect it to its original location and would return. They did not. Continue reading...